FAQ, Waivers, & Cancellations
What to Expect - Lesson Day
- For Demo Days and Munchkins Club please arrive 10 minutes prior to your lesson to ensure that we can start on time
- For Munchkins and Minis participants please review our Welcome package prior to arrival. Please only arrive 5 minutes before your scheduled lesson. Note – this is a ground only program, there is no riding involved.
- For directions to our facility – please review our welcome package
Equipment Requirements:
- Proper footwear is required in the barn for everyone (participants, parents, siblings, friends)
- All riders must have a boot or shoe with a small heel, an ASTM certified helmet, gloves, and long pants or breeches
- For Munchkins & Minis programs, children must have a helmet (a bike helmet is acceptable), clothes that can get dirty, and boots.
Liability Waiver
Please fill out the applicable forms
You can bring the signed form to your first lesson, or scan a signed copy and send via email to info@munchkinsandminis.ca
Photo Permission
At Munchkins & Minis, we love capturing the special moments that make our experiences so memorable. From time to time, we may bring in professional photographers to document the fun at our sessions. If your child is present during one of these visits, you may be approached with a Photo Permission Form to review and sign. With your consent, your child might be featured on our website or in our promotional materials!
Required Equipment
All children participating in the Munchkins & Minis program must wear:
a helmet (a bicycle helmet is fine)
a mask
closed toe footwear
gloves
Weather Policy
At Munchkins & Minis, our outdoor programs, events, parties, and playdates are designed to run rain or shine. As such, we do not offer refunds or credits for missed attendance due to weather, unless we cancel the event ourselves. Please ensure your child is dressed appropriately for the forecast, including proper footwear and weather-appropriate gear (e.g., raincoats, hats, sunscreen).
Extreme Weather Conditions
In the event of severe or unsafe weather—such as high winds, thunderstorms, lightning, or other dangerous conditions—our team may temporarily adjust or pause outdoor activities. Whenever possible, we will relocate to sheltered areas or adapt the programming until it is safe to continue.
The safety of our participants and staff is always our top priority. Any decision to cancel or significantly alter programming will be made based on weather advisories, staff observations, and safety concerns.
If a cancellation is necessary, all registered families will be contacted by email, text, or phone, and updates will also be posted on our website and/or social media channels.
Snow & Winter Weather
For indoor events or seasonal programming during snowy conditions, we plan to proceed as scheduled unless road safety or travel advisories suggest otherwise. If we cancel due to snow or extreme cold, you will be notified by email, call, or text, and a credit will be automatically issued to your account. However, if the event runs as planned and a participant chooses not to attend, no credit or refund will be provided.
Missed Days & Cancellation Policy
There are no makeup riding lessons offered for missed lessons. This includes Munchkins & Minis, Demo Days, and regular semester riding lessons. The only exception to this policy is if the lesson is canceled by Stephanie Jensen Equestrian (SJE) due to extreme weather conditions.
If you or your child will be absent from your lesson, please notify us at info@munchkinsandminis.ca.
In the event that SJE is required to cancel a lesson or set of lessons due to weather, COVID-19, or any other circumstances beyond our control, the missed lessons will be banked and rescheduled for a future date.
*** All sales are final. There are NO refunds for missed or cancelled lessons ***
All deposits are non-refundable, regardless of the reason for cancellation.
Payments made in full are also non-refundable.
This policy applies to all programs, parties, private events, demo days and play dates.
Once your booking is confirmed, that time slot is reserved exclusively for you, and we begin preparations immediately to create a memorable experience for your group.
We appreciate your understanding and cooperation as we aim to provide consistent, high-quality experiences for all families.
Programs - Missed Sessions
At Munchkins & Minis, we do not offer make-up sessions for missed program dates, regardless of the reason for absence. Our programs run on a set schedule, and due to limited space and staffing, we’re unable to accommodate rescheduling or substitutions.
We appreciate your understanding as we work to maintain a consistent and high-quality experience for all participants.